Terms and Conditions
1. Terms of Use
By accessing this website, you agree to be bound by these Terms and Conditions of Use, all applicable laws, and regulations. You are responsible for compliance with any applicable local laws. If you disagree with any of these terms, you are prohibited from using or accessing this site. The materials on this website are protected by applicable copyright and trademark law.
2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on Custom Mailers Depot’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:
- Modify or copy the materials.
- Use the materials for any commercial purpose or any public display (commercial or non-commercial).
- Attempt to decompile or reverse engineer any software on Custom Mailers Depot’s website.
- Remove any copyright or other proprietary notations from the materials.
- Transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Custom Mailers Depot at any time. Upon terminating your viewing of these materials or the termination of this license, you must destroy any downloaded materials in your possession, whether in electronic or printed format.
3. Disclaimer
The materials on Custom Mailers Depot’s website are provided “as is”. Custom Mailers Depot makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Custom Mailers Depot does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.
4. Limitations
In no event shall Custom Mailers Depot or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Custom Mailers Depot’s Internet site, even if Custom Mailers Depot or a Custom Mailers Depot authorized representative has been notified orally or in writing of the possibility of such damage. Some jurisdictions do not allow limitations on implied warranties or limitations of liability for consequential or incidental damages, so these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on Custom Mailers Depot’s website could include technical, typographical, or photographic errors. Custom Mailers Depot does not warrant that any of the materials on its website are accurate, complete, or current. Custom Mailers Depot may make changes to the materials on its website at any time without notice. However, Custom Mailers Depot does not make any commitment to update the materials.
6. Links
Custom Mailers Depot has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Custom Mailers Depot of the site. Use of any such linked website is at the user’s own risk.
7. Site Terms of Use Modifications
Custom Mailers Depot may revise these terms of use for its website at any time without notice. By using this website, you agree to be bound by the then current version of these Terms and Conditions of Use.
Any claim relating to Custom Mailers Depot’s website shall be governed by the laws of the State of Texas without regard to its conflict of law provisions.
8. Ordering Process & Artwork
We strive to provide clear and color-correct images that reflect the true nature of the products. However, website images and emailed proofs are inherently limited in their ability to communicate color, scale, and detail. The color in the proof is not the real color. It is difficult to show the correct color on the monitor; the color will be made in the Pantone number “C” (not “U”).
We suggest that all customers approve the digital proof or make all changes and finalize their orders within 3 days of placing the order. For all unapproved proofs, the order will remain on hold. If no changes are requested within 3 days or if we get no response from the customer, we will start production. The system will auto-approve the proof, and this is irreversible. However, if the customer requests or initiates to leave the order on hold for production, the order will stay on hold until advice or confirmation is received from the customer.
Late proof approval negatively impacts the production and shipping process, and the delivery date will be moved to a later date. If you change your mind and wish to amend or cancel your order before it goes into production, a modification or full refund can be accommodated. However, once the proof has been approved and gone into production, or if the order has been shipped, changes or cancellations are no longer an option.
Customers are responsible for ensuring they have proper permission to use copyrighted logos on the products they want to customize. We do not take liability for copyrighted designs.
9. Package Protection
We make every effort to provide clear and color-correct images that reflect the true nature of the products. However, website images and emailed proofs are inherently limited in their ability to communicate color, scale, and detail. Our Package Protection program ensures a worry-free shopping experience with its comprehensive guarantees.
Firstly, we offer Guaranteed Delivery, which means that if your order arrives later than the promised delivery date, we will provide a full refund for the shipping cost. If the package is no longer needed due to the delay, we will gladly accept the return and issue a full refund. Secondly, we provide a Guaranteed Product, assuring you that if your order is incorrect or damaged upon arrival, we will promptly exchange it for the correct or undamaged item. Lastly, we prioritize customer satisfaction with Guaranteed Service. We commit to addressing your concerns within 24 hours. Our dedicated support team will prioritize your concern and work diligently to find a satisfactory solution.
Discounts and Promotions
- Eligibility and Redemption: Promotional discounts (“Discounts”) are available to eligible customers (“Customers”) as determined by Custom Mailers Depot. To redeem the Discount, follow the instructions provided. Only one discount can be applied per transaction.
- Maximum Discount: All discounts have a maximum cap of $100 per transaction unless otherwise specified.
- Exclusions and Changes: Discounts may have product and service exclusions. The company reserves the right to modify or terminate discounts without notice. All discounts are exclusive to product cost only and are not applicable to paid shipping and package protection.